85.7% would refer friends and family to us

5 stars Customer since 2016

We have not received our product yet, it is in transit, but we were promptly responded to via email and then phone. All of our questions were able to be answered and we are looking forward to receiving our custom ear pieces.

4 stars Verified customer

First my name is spelled wrong it's Jalon but over he helped me out very well.

5 stars Customer since 2015

Some of the best customer service

5 stars Customer since 2016

Very fast delivery service to the UK - exceeded our expectations. Many thanks

5 stars Customer since 2016

My sales experience was great - informative and attentive. I have had a couple questions since we have started implementing their use and have always reached a live human when I call. They have answered my questions promptly and provided multiple ways to reach them.

1 stars Customer since 2016

Very poor quality ear piece, can't understand anything through it. Also, lacks in customer service, will not order from them again.

4 stars Verified customer

Everything was great! Except for the shipping. I understand I got the cheap shipping for 2-4 day delivery but it's been 4 days past muy delivery date and I still haven't received my package.

Custom Earpiece / Black Diamond Radio replied:

If you will contact us, we will be glad to track your package to find out where it is, and if there has been a problem with the shipper. If need be, we will reship it at no cost to you.

5 stars Customer since 2016

Great customer service.

2 stars Verified customer

I haven’t received the product and there doesn’t seem to be any kind of tracking information available that i can find, so that sucks.

Other options for cost of shipping should be investigated.

Custom Earpiece / Black Diamond Radio replied:

I am sorry that we haven't provided you with the information that you need. We feel that tracking numbers belong to you; you certainly should have access to them. Please feel free to give us a call during our normal business hours, and we'll be glad to fix the problem.

5 stars Customer since 2010

Fantastic Custom Earpieces! These are so easy to customize and work 100% better than my old Ear Muffs. I just shot my AR in a busy Range and could not believe how quiet they are and how easy it is to still hear a conversation.

Great Value!