Custom Earpiece / Black Diamond Radio
Specialty Retail
13900 E Florida Ave
Suite C
Aurora,
CO
80012-5821
(800) 711-7317
Mon - Thu: 7:00AM - 6:00PM
Fri: 7:00AM - 5:00PM
Sat - Sun: Closed
About
Custom Earpiece, now Black Diamond Radio, started in 2002 with a dedication to quality custom molded products and a commitment to customer service. We quickly learned that a customer service oriented company was sorely needed in the two way radio accessory market.
It is in this market we saw immediate and rapid growth. Now, as a leading manufacturer of two way radio products we bring you quality, innovation, comfort, ease of use, all because we have a commitment to customer service. Our policy is to treat you the way we would want to be treated. We are always open to suggestions, we thrive on your feedback and we are committed to you.
Services
- Request Information
Languages
- English
Payments
- American Express
- Cash
- Discover
- Financing
- Mastercard
- PayPal
- Visa
Staff
Michael Wolff
2 stars Benjamin M Featured review
Received defective earpiece. Contacted customer service for a replacement and was told someone would call me back soon. Never received call.
Custom Earpiece / Black Diamond Radio replied:
I am sorry you have had a less than perfect experience with us. Your replacement earpiece has been mailed to you today. Your issue has been addressed with our customer service department. Please feel free to call the number on our web site, and ask for Mike should you have any other issues.
5 stars Attn M Customer since 2016
We have not received our product yet, it is in transit, but we were promptly responded to via email and then phone. All ... Read More
4 stars Anonymous Verified customer
First my name is spelled wrong it's Jalon but over he helped me out very well.
5 stars Amy F Customer since 2015
Some of the best customer service
5 stars Vincent M Customer since 2016
Very fast delivery service to the UK - exceeded our expectations. Many thanks
5 stars Emily S Customer since 2016
My sales experience was great - informative and attentive. I have had a couple questions since we have started implemen ... Read More
1 stars Robert G Customer since 2016
Very poor quality ear piece, can't understand anything through it. Also, lacks in customer service, will not order from ... Read More
4 stars Anonymous Verified customer
Everything was great! Except for the shipping. I understand I got the cheap shipping for 2-4 day delivery but it's been ... Read More
Custom Earpiece / Black Diamond Radio replied:
If you will contact us, we will be glad to track your package to find out where it is, and if there has been a problem with the shipper. If need be, we will reship it at no cost to you.
5 stars Kate H Customer since 2016
Great customer service.
2 stars Anonymous Verified customer
I haven’t received the product and there doesn’t seem to be any kind of tracking information available that i can find, ... Read More
Custom Earpiece / Black Diamond Radio replied:
I am sorry that we haven't provided you with the information that you need. We feel that tracking numbers belong to you; you certainly should have access to them. Please feel free to give us a call during our normal business hours, and we'll be glad to fix the problem.
5 stars Jason D Customer since 2010
Fantastic Custom Earpieces! These are so easy to customize and work 100% better than my old Ear Muffs. I just shot my ... Read More