Dr Donohue does a good job on fixing my child's teeth. The office staff and hygienist are kind. My only real complaint is Dr. Dan Donohue's bedside manner. He is gruff and judgmental and makes it clear that he does not believe my child takes care of their teeth/doesn't drink soda/etc even though that is not the case. He told us an upsetting story about another patient having problems, for which he accepted no responsbility and put all the blame on the child and the parents. This was upsetting for my child to hear while my child was being worked on and did not put Dr. Donohue in a favorable light. While it may well be true that he wasn't at fault in this situation, it sounded unprofessional to lay all blame on his patients. At the very least, he could explain things kindly instead of making it scary and blaming a child. We still go to him because he does a good job on my child's teeth, but otherwise we would choose a more friendly, kind dentist.
Thank you for providing feedback. We are continually striving to make the patient experience as positive as possible and we value feedback from our patients because it helps us improve our service. We will take steps to insure that this will never happen again. We appreciate the opportunity to partner with you and your precious child's dental health.