Just went in for an oil change, but everything went very smoothly. The staff was very courteous and service was prompt. My car was ready when they promised and payment and pick-up also went very well.
One suggestion would be to offer some later hours at least for pick-up services. It is difficult for a lot of people to get to the shop before 5:00pm. Offering later hours or after hours pick-up might help expand your customer base.