The front desk staff was nice. Very disappointed with my stylist. She was running over 15 minutes behind. Someone else came to shampoo me at that 15 minute mark, which was fine, but my stylist was working at the chair next to me and never said a word or greeted me. Very little conversation, no product suggestions even though I had expressed interest for volume, damage, and fly always. Walked away twice to check on her other client without a word to me, she just disappeared. May try someone else. Will not be back to see her again.
Thank you for taking a moment to share. Every guest's satisfaction is our priority, and we didn't deliver. We would like to learn more about your experience, please contact our Guest Experience Expert, Nona at 734-561-3764.