We have lately moved to the area full-time and were looking for a new veterinarian. I had stopped at several locations to get a feel for each one. From the first impression (I'm big on that) DC Ranch was the cleanest and the energy felt right. Donte was right there to greet me with a warm smile. She explained how Dr. Ann Fan is certified as a “Fear-Free” practitioner and that all staff will be going through this same certification. But what I loved the most is that she invited me to stop in at any time without making an appointment to bring my kids in for a tour of the facility and to meet the staff. I would never have thought of going in the clinic un-announced for a walk-through. I was off to the next and final clinic for my first impression, there I asked what I had just been offered at DC Ranch, could we come in anytime without an appointment to do a walk through? NO was the answer that was given from that clinic. So that is truly what sealed the deal for me, Donte going above and beyond with that invitation.
I had all intentions of taking the kids in the following week for our visit, but Saturday morning we had a very sore little boy that needed to be seen. I waited until they opened at 8 am and called. I mentioned that I had been in a few days earlier, that we were not registered as patients with them, but could we be seen today. "Absolutely!" We took Jett in at 8:45 greeted by a "Welcome Jett" sign in the private room that awaited him. EVERYONE was exceptional making him feel very welcome. We were delighted with Dr. Kim Crow and her very gentle calming way with Jett. The first thing she did was give him a doggie massage to relax and calm his jittery nerves. Everything was explained to us in detail about what tests she was wanting to run and why and we both felt very confident about what she was suggesting.
The fees were very much in line with what other veterinarians charge. The exception is that other clinics may not be open on Saturdays, therefore giving you no other option but going to emergency and paying two to three times as much.
My husband and I were very impressed with our first official visit to DC Ranch and know we made the right decision in making them our primary care for our kids.
Thank you to the staff at DC Ranch for being so kind and compassionate. It truly shows!