Everyone in the office is friendly and professional. My cleanings have been painful though. I can't tell if the hygienists are rushed or not, but I became upset at my last cleaning and told the hygienist I was in pain. She offered to switch from the electric cleaning tool to a hand tool, which was a HUGE improvement. It felt like she was tearing at my gums and teeth with the electric tool. Really not pleasant. So, my recommendation would be to ask the hygienist to use hand tools if this becomes an issue for you.