The appointment was made through Goodyear.com, and I'll be honest, I asked for any other shop but this one due to the parking situation. Sure enough, when I got there, there was no place to park and I had to sit and wait until someone left before I could back into a tight parking space. I had called and asked if they could take me early since I was already in the area, they said they'd squeeze me in, and so I got there 2.5 hours before my appointment time. My appointment was at 1pm and they actually pulled it into the shop at nearly 1:10, so I sat there for hours for nothing. I could have gone shopping somewhere instead of wasting the time there, and if I ever go again (which I doubt), I'll know better. I ordered and paid for everything via Goodyear.com and so got a good deal with a better price than going to a place like TreadQuarters or NTB, so it'll be tempting to do the same for the next set. But I don't have the patience for the parking situation.