I noticed many things DTC does perfectly. The moment I walked in, I was greeted by a smiling, joyful receptionist. The place was clean and decorated in a comfortable and light manner. There was a TV on the wall, playing a show from the Home & Garden channel with the sound off, creating a quiet and peaceful environment. There was virtually no wait. When weighing in, they didn't announce my weight. Oddly, that was also comforting. The treatment room was bright and comfortable. The medical assistant was cheerful and kind. The nurse practitioner seemed extremely knowledgeable and thorough, with a joyful presence. One thing I loved is that, when reviewing the results of an ultrasound performed at another facility, the NP used the word "exciting" instead of "suspicious" when referring to a questionable item. "This may or may not be exciting, so we're going to look at it further." This was obviously a conscious decision to use a non-scary word to describe what might be a scary finding. I very much appreciated the careful use of words and their effect on patients. Doctor Tan was as kind and cheerful as the rest. She set me at ease quickly. She was very personable and treated me as if I was intelligent. I felt more like she was a friend than some powerful authority figure who didn't have time to listen or care. Even when I brought up a recent increase in blood levels to see if she had any insight, she shared her personal experience with a similar same issue and made a helpful recommendation. Again, she carefully chose her words to explain that sometimes age has an effect, instead of saying, "When you get to menopause, you...." In short, my experience with DTC was one where the little things made all the difference -- a light comfortable space, cheerful staff and medical professionals, timeliness, and subtle use of language to set a patient at ease. Big picture - I felt as if I was treated as if I had value. To Dr. Tan and the other professionals at DTC, I noticed and thank you.