Before my recent experience I'd give them a 5, but now I would not recommend to anyone! I paid $180 for my daughter to get blonde ombre, yes this included a blow dry which we would not have needed if we wouldn't have had the color job. Well, ombre failed, said my daughter had chemicals on her hair (not true). When I asked for a redo they were "scared" they would damage her hair. When I asked for a refund since I didn't get what I paid for I was told by the owner that they would no longer be able to do my daughter's hair. I have used Lacru for around 15 years, and because they make a mistake once that I want corrected im, you might as well day banned from using them. And I did get a partial refund..for 110, back out of 180.. Still had to pay for the blow dry and style which we would not have gotten had we not been there for the color job. So, no due to the owner, Stephanie, I do not recommend them!