I was assisted by one sales rep when purchasing new windows, and another sales rep when purchasing crown, base and casement moldings. My experience with the window purchase was great. No hiccups, good customer service. My experience with the molding purchase was not as smooth. We had to make extra trips to pick-up materials due to errors in available inventory, and receiving the wrong size molding. The sales rep on this purchase always seemed to be "catching up" with what was going on. It became frustrating at times. Minus that experience, their prices are very reasonable and they have a nice selection of doors, windows and accessories to choose from.