I had a great experience. The only reason I can't give a 5 star is due to my scheduling process. This was my first time having a spa, massage, manicure, and pedicure and I told the scheduler (Alisa?) this. I asked her if there was there anything I should do to prepare or bring with me. Her response seemed to me dismissive, not supportive and she didn't have anything to say, offer or suggest. When I arrived, I discovered that the paraffin treatment that I had requested was not noted on the list of services and this was discovered at the end of my day (I was using gift certificates and had a bit left over that I had originally planned for the paraffin. I ended up just having that amount be applied for gratuity). I also found out that it would have been helpful if she had advised or suggested that I bring a shower cap if I didn't want my hair wet from the salt bath.
Everyone who cared for me that day was excellent, respectful, and wonderfully sensitive. I would definitely recommend that my daughter receive the massage treatment and I will probably go back again to Liana if I can. Amber and Codi were wonderful as well and I may ask for them if I get a facial or want my nails done again.