We chose this office as a new dental provider due to the wonderfully patient-centered website and personable reviews. The experience was disappointing, however. Upon entering, there was a very lackluster reception while handing over paperwork; didn't ask for insurance info, had to offer it myself. Website said first exam is free, yet reception did not confirm nor mention that. Gal then opened the door to exam rooms, did not say my name, spoke extremely softly, ushered me to exam room, didn't really say much. Dentist came in, was behind me looking over paperwork, didn't introduce himself or say my name, confirmed appt was for cleaning and exam, proceeded with that. Very little conversation, checked watch often during cleaning. First time ever tartar scraping went from end of tooth toward gumline, which was quite uncomfortable to my gums; seemed backwards. Every other cleaning I've ever had, scraping always goes from gumline toward end of tooth. Seemed brief and not thorough cleaning. Did compliment me on taking good care of teeth. Website said free whitening with first visit; was not offered, did not happen. Gal comes in for polishing teeth. Seemed to only polish major tooth surfaces, did not go into the curved interdental portions of teeth. When spraying inside mouth with water, splashed at least three times onto my face and eyeglasses, kinda clumsy. Overall, the staff lacks social graces and friendliness and just not a welcoming, outgoing atmosphere. Not a single person introduced themselves. Felt rushed the whole time. In n Out Dental Care.