I was not happy with the service as I was there for my appointment 5-10 minutes early. The receptionist wanted to discuss my insurance and indicated that between upstairs Dr Gillis Implants and you - Halifax Dental they did not know of certain coverage for my implant, even though I had given the pre-determination papers to the reception to copy - she did not look into the file, after my cleaning I came out and remembered that I had given a copy - she looked in the file and found the pre-fetermination, however instead of copying it properly the lady indicated at the time that someone copied one part 3 times therefore they are missing the entire pre-determination. I was unhappy with that. In addition I was EXTREMLY unhappy that my appointment for the cleaning did not start until 12-15 minutes late. It is through my work day that I come for these appointments and the timing is very important. This is not the first time this has happened. It has given me fuel to look for another Dentist at a more convenient location. I have continued this Dental relationship as a result of Dr. Gillis - he is no longer there. I was willing to accept the travel/parking inconvenience to maintain the same level of service and relations I was accustomed to - however on this visit I was less than pleased.