I made this appointment because I needed a new set of XRays for my mouth and was told by making a consultation appt it would include those X-rays and provide a $150 credit toward future work I may schedule. When I arrived for my appt, the 38 minutes’ wait in your waiting room was not good but I finally got into a room and taken for an XRay which did not work as there was a mulfuction with the technology so the XRay was not taken. I had a brief appointment with a doctor who took a couple single tooth XRays. When I reminded him that I was there for a full set of mouth XRays and the machine malfunctioned the first try, another woman came in the room and said the XRays I wanted were another $100. When I told her that wasn’t the appointment I requested and booked, “Well, you didn’t talk to me.” Ridiculous and unprofessional response. When I checked out, this same woman informs me that there will be no credit of the $150 fee charged towards future work because $100 is charged for the XRay which is clearly not what I asked for and what was confirmed when I made the appt. I don’t appreciate the unprofessional way this was handled and, besides the redo of a previous implant that went bad, it’s likely I will not be back for other services from your practice.