staff was very courteous and professional. My puppy is 9 weeks old and older dog was about to walk in so the assistant came out the back and pick my dog up before I even knew it... just to ensure that berrington would be comfortable with the big dog coming in. To me that says a lot about a facility. The doctor himself laid out several options for me and seem to want me to be informed and I appreciate it. Can't wait to take Barrington back in 3 weeks.