in the past we have always were very pleased with your services. yesterday i was somewhat disturbed we had an appointment for 12noon. had to wait for nearly 1 hour to be called on. i realize there are circumstances which has to be addressed over cleaning.
the assistant was not exactly the best. i had to ask for a rinse and the suction tube. and a couple times she hit the gums with the cleaning tool, ..said she had been with your for a year. i personally feel she should have knowledge on patients for cleaning.
the other is i was laying on my back for nearly 25 minutes waiting for you evaluation.
a lady in the waiting room said she was waiting for husband for over an hour just for cleaning.
Maridel and I was nearly 2 hours.
clarence (vern) wise
Our office strives very hard to remain on time for our patients. We allow 1 full hour for our hygienist to clean your teeth, take x-rays, periodontal probe and have an examination by the dentist. We also appreciate that you showed up early for your appointments. Sometimes we can even get you in earlier. However your 12:00 pm scheduled appointment was running 10 minutes later due to the patient before you had many questions for Dr. Lorio about his upcoming treatment. You were up at the front desk at 1pm with your wife to pay the bill and get your next cleaning scheduled. The wife of the gentleman in the hygiene chair came to the appointment with him and she was fully aware that her husbands appointment was for an hour. She enjoys reading our reception room books. That said, it is important for you to know that we only hire skilled and competent staff members. We are very proud of how our office is run and am sorry to see you had a misunderstanding about how your time was spent with us.