My Reviews have always been 5 stars. For the past five or so years I have been trying to get my teeth in shape for retiring at which time I wasn't sure if dental insurance would be available or affordable.
I never missed my 6 month cleanings and check ups. I had a change of hygienist for some reason, not at my request. Instead of being ready for retirement, I have 3 teeth that are problematic. I had complained of food being trapped between 2 molars for a couple of cleanings. I was told my teeth were shifting and to wear my mouth gard. Later It was discovered that my tooth had decayed to the point it was questionable whether it was savable. Dr. Kohls advice was to put a crown on it and hope for the best. I was told if it absessed I could call Dr Kohls and she said she would at least relieve the pain and refer me to someone. Not wanting to bother her over the weekend I called the office Monday morning before opening and left a message. I wasn't called back so I called the office. By then it was very painful. I was told she said didn't want to or couldn't do anything for me. I had to get a root canal through a new crown by going to another dentist.
Another molar I have since lost was counted as a 2 but when Dr. Kohls checked it she said it was a 12. That tooth will now be an implant. I don't think either one of these teeth should have ended up this way.
I am disappointed that the last crown, a front upper tooth does not match the others even though I had gone to the lab to match. I was disappointed she did not return it to the lab for a remake.
I feel bad for leaving the review I have just written but it reflects how I feel about my treatment. In retrospect it wasn't just one experience but an ongoing problem. I trusted I was being cared for properly.