The salesperson, William, that I purchased my car with was impatient and pushy. He only gave me a 5-10min test drive out of the parking lot, down the street, u-turned, and back into the lot. I was already set on purchasing the car before coming into the dealership, so that's what I did.
After purchasing the car, I noticed some charges that weren't reviewed with me while I was there. I called in to inquire about what those charges were. They turned out to be an optional surface protection and optional gap protection. I was told over the phone to come back to meet Mike who will help me take those charges off.
When I arrived at the dealership, William told me that Mike wasn't available and I couldn't cancel the optional services. He said he would help me and asked for my car key. As a naive first time car buyer with no previous experience dealing with car salesmen, I handed him my key thinking he was going to help me. He drove my car over to the service department to activate/use the optional surface protection that I was trying to cancel.
When I realized what was happening, I was so upset that I started to cry. When he noticed my distroted state, he led me away from the other customers and gave me a complimentary gas card and convinced me that he was helping me out.
After that terrible experience and having to wait 2 hours for my car, I drove home and my sister made a complaint on by behalf because I was just too upset. The manager Mike spoke with my sister. He said that he had arranged for me to meet him but I was a no show. The manager Mike asked me to go back in to get the optional services canceled. So, I had to go back in again and finally the optional charges were canceled. Now my car is due for a maintenance appointment and I am dreading to have to go back to that place again.