My 2006 Mercedes Benz E-350 (90k miles) is NOW in great hands! My car came in with a snapped front coil spring which damaged other parts when it broke. Come to find out my car was also leaking oil from the separator & the housing gasket which leaked oil all over the drive belt and many of the pulleys which now needed to be replaced. Not sure how my previous mechanic missed this besides pure negligence (Thanks Stevens Foreign Auto in Derry, NH). Also, the transmission pan gasket was leaking fluid, again not sure how my previous mechanic missed this when the car is on the lift.
At the end of the day my estimate was multiple pages and not cheap ($4k). After reviewing the estimate and breaking it down I was paying the same labor rate as my previous mechanic, and Duncan's oil change was $30 cheaper. The email I received from Olivia was very thorough with explanation of how everything happened and what needed to be done. She also provided pictures with the explanation which helped me understand what the issues were and that these things really needed to be repaired/replaced. They also provided me with a loaner for a couple of days so I could still get to work, and who doesn't love picking up their car after being vacuumed and driving as it was brand new?
Overall, I had a great experience and would recommend them to ANYONE! No question this shop is the real deal. Thanks again to Ben and his crew very respectable and the cleanest shop around.