As a customer for many years and a Florida resident this was my favorite South Florida Spa. This trip which was a birthday treat for my girlfriends special birthday was dissapointing, outdoor area was closed, no alternative area to have spa lunch other than main restaurant which does not feel comfortable when wearing spa robe. Cupcake was offered and apple were offered. Asked for apple to be sliced, this was then served in a cardboard box. Champagne policy has changed, $10 for an extra glass or $40 for basically a bottle of sparkling wine is outrageous when spending $250 per massage. Spa was cold, towels and robes everywhere. Therapists made us feel pressured to buy additional services and products, which was certainly not the zen like experience that I and my guests have had in the past. Overall, I feel that spa standards have dropped and the transition from originally being a Ritz Carlton Spa and for some time now Eau Spa that the high class and standards just are not there. Time for a change.