93.6% would refer friends and family to us

2 stars Customer since 2013

As a customer for many years and a Florida resident this was my favorite South Florida Spa. This trip which was a birthday treat for my girlfriends special birthday was dissapointing, outdoor area was closed, no alternative area to have spa lunch other than main restaurant which does not feel comfortable when wearing spa robe. Cupcake was offered and apple were offered. Asked for apple to be sliced, this was then served in a cardboard box. Champagne policy has changed, $10 for an extra glass or $40 for basically a bottle of sparkling wine is outrageous when spending $250 per massage. Spa was cold, towels and robes everywhere. Therapists made us feel pressured to buy additional services and products, which was certainly not the zen like experience that I and my guests have had in the past. Overall, I feel that spa standards have dropped and the transition from originally being a Ritz Carlton Spa and for some time now Eau Spa that the high class and standards just are not there. Time for a change.

4 stars Verified customer

The spa is beautiful...there is no doubt about that. We were disappointed that due to cloudy weather, we were not able to enjoy the outside and have lunch brought to us. We did enjoy lounging in the relaxation area. We were also taken aback when we asked for another glass of champagne, and we were told that it would be a $10.00 or we could buy a bottle for $40.00. What struck us was that we were there (I was actually a guest of my friend for my birthday) and she was spending upwards of $500.00 for services and we were being asked to pay for another glass of champagne.

The spa service was lovely and most enjoyable. The one thing I would have to say is that there should have been no "up-sale" attempt as I was a guest of someone else.

Thank you very much.

5 stars Verified customer

Amazing Spa Day! Girls day/my birthday at the Spa could not have been any better. Thank you Eau Spa for the awesome experience. We are already planning our next visit!

Eau Spa at Eau Palm Beach Resort & Spa replied:

Thank you so very much for your very kind words! We are looking forward to pampering you again on your next visit!- XOXO Eau Spa Garden Fairies

5 stars Verified customer

Fabulous massage and incredible place to spend the day.

5 stars Customer since 2012

Edwich ,was phenomenal!!

The staff is very attentive and accommodating.

5 stars Customer since 2012

beautiful facility, masterful and amazing therapists, and excellent staff that define impeccable customer service!

5 stars Customer since 2016

The spa is beautiful and the employees are very friendly and outgoing. Best spa experience I ever had. Thank you.

Eau Spa at Eau Palm Beach Resort & Spa replied:

Dear Ms. Rigotti,

We are thrilled that you enjoyed your experience with us! We will look forward to pampering you again on your next visit!- XOXO Eau Spa Garden Fairies

3 stars Customer since 2014

My masseuse, Karen, is beyond excellent and goes the extra mile. I request her. I was initially perturbed when I was told that there were no robes for me to wear because of an unexpected big event the previous night. That is no excuse. There was no water in the water pitcher at the refreshment stand. A robe was brought to me because I had verbalized my displeasure. Other patrons were highly displeased. This would never happen at The Four Seasons. You have to step up your game. I thought emailing a $50 incentive was a great marketing idea.

5 stars Customer since 2014

I love the ohm yoga events. Look forward to attending every month from year to year. Thank you.

5 stars Customer since 2015

Excellent Spa. Wonderful and courteous service. Ellie gives a great facial and I will definitely be back for another. Ellie is a professional.