My visit was a bit of a dissapointment.
Starting from the moment we checked in our treatments were not correct. We had both booked the exact same treatments, however, this wasn't the case when we arrived. The sweet young lady that checked us in apologized and fixed the issue.
The spa is beautiful and the staff the day of were fantastic, however, it wasn't the experience I had hoped for.
My girlfriend and I had treatments at the same time. She went back at least 10 minutes before me. Then after entering my treatment room my therapist spent another prolonged amount of time "upselling me" and I agreed to get the green tea eye treatment. She left the room for a 2nd time. When she returned she applied the tea bags and they were so wet my eardrums filled with water. She quickly cleaned up the mess and apologized but I felt yet again my time for my treatment was cheated. When she did work on me - she did a great job. BUT, I not only got called back later I was finished much sooner than my girlfriend. Had my robe had pockets and I was able to carry my phone - I would have been able to see how much time was actually spent on my treatment.
Then we ordered lunch which was a bit pricey. So again my expectations were high. I am gluten free and noted this to our server and after waiting for a very long time (along with another group of unhappy women) my meal came out with croutons on it.
My facial was fantastic and so was my therapist. Even though it was only a 30 minute treatment it felt much longer then my massage.
Lastly, when we checked out I was surprised to see that gratuity was automatically included and there were no lunch details just a total????
I felt the sweet woman that did my facial deserved a much greater tip then the woman who did my massage. I had to ask to change and felt it not only presumptuous but also an inconvenience .