83.8% would refer friends and family to us

5 stars Customer since 2021

My masseuse Vladimir was terrific! He gave me extra ideas after on stretching and the importance of core body strength. He was so very helpful.

5 stars Verified customer

Great experience! This was my second time here and I brought my fiancé for his birthday and he loved it!

5 stars Verified customer

This spa is truly one of a kind. You won’t want to leave.

4 stars Customer since 2021

Kathryn was great for massage. The warm champagne and unavailability of chilled champagne was unfortunate though

5 stars Verified customer

Staff was so friendly and willing to assist!

3 stars Verified customer

I took a friend who had never been to the Eau Spa to the Twilight Experience for a birthday treat. My mini massage and facial were great. Andrea was perfect! The experience description said we could use the facilities while we were there but we were never shown the locker room/amenities and had no chance to use anything. We sat awkwardly in our street clothes while most others were in robes and swimsuits. My friend's facial was quicker than mine. She didn't get to pick lighting or music (I did) and the practitioner kept telling my friend "this is going to be quick" and also asked her to help take the sheets off the table when she was done. I've been to the spa a handful of times and have always had exceptional service. This time definitely missed the mark.

5 stars Customer since 2021

My treatments were outstanding. I love the spa and the Savor restaurant was excellent. The overall service is awesome.

5 stars Verified customer

Stylist was excellent

2 stars Verified customer

Possibly the most disappointing spa experience I have ever had. The massage therapist was extemely rude and unpleasant. She had even made a towards something I was wearing which I thought was really unprofessional. While I was dressing after my service, she had began knocking on the door and proceeded to enter the room to rush me out. The spa itself was extremely crowded and loud. The locker area was very small, all of the customers are on top of one another and it was nearly impossible to get to my locker. i was not able to use any of the facilities during my time there. The courtyard was so packed with people taking pictures and selfies, the relaxation area inside had the same issue. Everywhere I attempted to sit, I was trying to maneuver to not be in anyone’s photos. I mentioned this to multiple attendants and nothing was done nor did they seem to care even though, there are posted signs throughout prohibiting photography and cell phone usage. The amenities inside the lounge, such as the pool were too crowded to use and the noise level was like being at a shopping mall. Not a relaxing or luxurious experience at all.

3 stars Customer since 2023

fiveStars to your staff. they were kind and helpful. I came with my 91-year-old mother who did not receive a service. they brought her a blanket because it was freezing, tea and offered her champagne. I cannot say enough wonderful things about your staff .however, my reflexology appointment was disappointing. just ordinary for. $295 ( tip included). I would not recommend your services.