84.1% would refer friends and family to us

3 stars Verified customer

Love the hotel! Spa staff were great. Husband and I enjoyed our massage. Disappointing the garden was closed so no real space for me and hubby to relax together before and after service. Also, wished the staff would use soft voices in spa treatment areas, could hear all of the chatter and tours inside all areas of relaxation room and inside spa chamber. Also wished there was a quiet, not as bright space to relax in before treatment. Love these areas at other spas.

4 stars Verified customer

Overall it was a pleasant experience and the massage services were great. Some constructive feedback however-

1.) part of the spa experience is to be able to put everything in your locker and lounge in your robe for the day. When having lunch at the restaurant in the spa they were unable to add the lunch to my TAB so I had to go fetch my wallet to pay for lunch. Seems very inconvenient and not well thought out.

2.) Additionally champagne is free thru out the spa all day which is great however if you sit and eat lunch the champagne all of A sudden is charged for. I could’ve got up and walked 10 feet back to the locker room and requested a free glass of champagne. Felt a bit tacky for such a high end spa.

3.) For the amount of money charged I would expect to have use of the pool however spa guests are not allowed to utilize it. That was definitely a disappointment. Sitting out in the garden myself and girlfriend often get overheated in the Florida sun and just wanted to cool down and take a dip but your only option was to go and take a cold shower or sit in the AC

Other then those 3 items we had a enjoyable experience.

5 stars Verified customer

We had a fabulous time yesterday and can’t wait to go back!

5 stars Customer since 2022

The best spa experience I’ve ever had!! Ana was amazing and gave the best massage EVER!!

5 stars Verified customer

Alexandra was the best !!!

Beautiful and relaxing place. I will come back for sure :)

3 stars Verified customer

The facility is stunning and staff are super friendly.

The choice of music for a spa is questionable. I would've liked to hear more zen music playing throughout for comfort and calm. The Eauzone room is a place where people talk and socialize, it should be a quiet space to relax pre and post massage. Picture taking should not be allowed in majority of the spa. It is not a time to play tiktok out loud or enjoy social media. I went to disconnect and relax but only time I was able to have that is during actual massage. Also, there should be no intoxicated individuals at the spa as they cause a scene. Again not the relaxation I was seeking. There was no tea served which should be an essential in a spa. Also, it would be better to not provide champagne at all than the bad quality of champagne served. I think it has the bones to make an exceptional spa experience but it's not quite there yet.

5 stars Customer since 2021

Heidi was an exceptional therapist. Best experience ever.

5 stars Customer since 2021

From being received to leaving the experience was terrific. Very relaxing. The 90 minute massage was everything expected and more. The attentiveness of the staff is a plus as well.

5 stars Verified customer

I recently celebrated my 35th Birthday with you guys Solo. It was the best day. From the moment I arrived at 8:40am until the time I left at 5:30pm I was treated like an absolute Queen. My first treatment was a massage by Vladimir, a retired Physical Therapist. As you can imagine he knows the body and how to target your concerned areas. I’ve had many massages and no one compares to him. Request Vladimir. You will thank me later.

My facial was done by Kurle. A lovely lady that has been in skincare for 30 years. She has lived in various places and has a broad range of knowledge. Added bonus was the great conversation we had. Kurle truly is a special person. My face was glowing walking out of there! I feel so refreshed and clean. She went above and beyond my expectations. 10/10 recommend. You will not be disappointed.

Next, was my Pedicure and Manicure by Marizette. She really took her time. From the scrub and lotion massage to the hot towels and sharing stories about our little ones in our families...I felt so comfortable and relaxed, like talking to an old friend. After the treatments I enjoyed lunch on the terrace where they surprised me with my favorite; chocolate cake and strawberries. I spent the next hour enjoying the amenities before my blowout with Edy. My hair felt so smooth and silky. Needless to say, I felt like a million bucks walking out of there. Refreshed, rejuvenated, and a perfect little get away for the day. Thank you Eau. You have a great team!

5 stars Customer since 2021

Awesome as always.