My cat could have been "cleaned up" a little better before being discharged. I realize this is an ER and not a groomer, but his back end was a mess and more attention should have been paid to it. Also, his paw was bandaged from where the IV fluid port was inserted, but he was discharged with tubes dangling outside of the bandage. One had blood I'm it (not sure why) and caused a mess when the bandage was removed. No mention was made or indicated on the discharge instructions re how long the bandage needed to stay on. I requested his regular vet receive a copy of the reports and test results which she has yet to receive. I felt the veterinary care was good, but these other items prevent me from giving a higher rating.