In the heart of Silicon Valley, it's not hard to find a competent shop that can work wonders on cars. If one has a deep pocket, there surely are a lot of good choices where they would treat you like a king and queen. But if you lack of that, would they still do so?
There's no question that Exclusive is a highly competent specialist shop, but what stood out for me isn't just that. What different was they cared for me as a person. Their goal was not to squeeze another dime out of me for the job at hand but rather to take care of me and my needs for a long term relationship. John took the time (hours) to go over my repairs and sorted them by priority. Fix those are imminent and defer those aren't. Did your other shops do that for you? Did they try to take more of your money right now because they don't know or care if you will return? John kept my car (and us) going without breaking us, plus many other things. We are very thankful for his kindness and generosity.
Exclusive is a different business. As long as we have the rover, John's will be the only shop we go to.