Good afternoon Miss. Calcagno, we want to thank you for taking the time of giving us a great feedback. We are very happy to know our office staff were very helpful. We hope to see you next year.
Customer since 2006
I recently had my eye exam. Dr O’Neill is so thorough and attentive. He patiently listens and explains things so well. I have very dry eyes and he has given me suggestions that I have followed and they are so much better.
The staff is always friendly, especially Angelique! She was so helpful and kind. Thanks to all of you. You are doing a great job!
Scheduling the appointment was a breeze. I love the fact this place is open on Saturdays My busy schedule with work and dealing with my parents health needs leaves me no time to leave the office early for MY medical appointments. Dr. Brown is beyond awesome! She is very detailed, not in a rush, takes her time in listening to you. This was my first time to see Dr. Brown but I am REALLY impressed with her demeanor and interest in her patients.
My wife andI have been using Eye site for 9 years. Dr O’ Neil has been a great doctor to monitor our Eye health. Would not use any other eye doctor. The staff at Eye Site Katy are very professional and kind.
Dropped my Jeep off for an alignment and also asked to troubleshot some vibrating noise that came from the engine.
I have brought the noise to the attention of three other auto repair places and have asked each of these places to check my engine mounts but none of them where able to address what is causing the noise.
Alex, at Auto Check Elite, really listened to me and put in the request for a diagnostic check-up in addition to the alignment I originally requested.
Just as expected, both mounts needed to be replaced and the technicians did a fabulous job in performing the work. Although the repair took a few days longer than Alex suggested, it was due obtaining the mounts form the dealership as Alex was promised both mounts and then ended up only receiving one mount. Thus, Alex had to request the other OEM mount from a dealership in Dallas and had it sent overnight to the shop.
I was offered a loaner car for the day Alex thought the work would be completed. When he realized that it will take longer to receive the engine mount as it had to be shipped from Dallas, he offered to upgrade to a nicer loaner car, which I declined since I did not plan on driving a lot anyways.
I understand that it was not Auto Check Elite's fault that my vehicle repair took longer than expected and wanted to share that even with that, this has been the most pleasant and stress-free car repair I have ever experienced.
Even though their fees are much higher than my current auto repair shop's fees, I will fire my previous guys and take my business to Auto Check Elite from here on out! Alex kept me in the loop about the status of my repair and I truly appreciated his communication efforts.
Much to my pleasant surprise, the technicians even washed the interior and exterior of my Jeep!!! I would say the service and quality of the repair work is well worth the slightly higher cost.
I will definitely be back and I want to thank Auto Check Elite for performing such a great job on my Jeep. The noise is gone and now I don't have to drive around with loud music to tune out the annoying noise anymore!!! Excellent work, guys!
Oh, and I absolutely love the chairs in the waiting area!! My only suggestion for improvement would be is to offer the Nestle Coffee-Mate Original Liquid Coffee Creamer Individual Cups instead of the powder creamer or maybe even both. The liquid Coffee-mate creamers do not have to be refrigerated and in my opinion, make the coffee taste so much better. But that is just my personal choice. :)
Also, thank you to Jonathan at Discount Tire on Cinco Ranch Blvd. whom recommend Auto Check Elite when I asked him for a wheel alignment shop recommendation after he took care of my tires.
Keep up the good work,