The front desk is very friendly and pleasant. I had a 9:00 am Friday appointment. My wait was only about 10 minutes. My eye exam was very thorough, and never felt rushed. I did want help to pick out some new frames for my glasses, and I was helped by a new young lady, not new to The Eye And Laser Center, just new to the eye glasses department- (sorry, I forgot her name) and I'm so pleased that she was actually helpful, offered valid view points, and guided me towards making a great choice for my new frames, all without feeling like I was being "pushed" or "sold" frames. I love Dr. Kim, she spends time with me and takes time to listen, and is also proactive in encouraging someone like me to take care of my eyes. Like wearing sunglasses.