96.5% would refer friends and family to us

5 stars Customer since 2009

Dr. Henderson's staff is always involved with the procedures and are kind and courteous

5 stars Customer since 2010

Dr Melanie Prosise is a very professional and kind Doctor.. She answers my questions and takes her time to do a thorough examination. My husband and I have been seen by her for 17 years now. Thank you Eye Clinic of Austin.

5 stars Verified customer

On time, efficient. Professional and yet willing to chat a moment about what is happening in summer.

2 stars Customer since 2017

The experience with the 1st technician and the doctor went well. But after the exam they had me sitting in another waiting area for over 15 mins. The 2nd technician said they need a photo. After 15 mins I went to the desk where 4 techs were chatting and asked how much longer I would be waiting. Her response was, "oh I didn't know you were waiting". As she lead me to a machine, I said the 1st tech already do took a photo with this machine, does it do multi exams? Turns out the 2nd tech overlooked the the exam result. So, I waited 15+ mins after my apt ended for no reason. Then they didn't give me the prescription in the packet of info. I had to pick it up the next day. And lastly, once receiving the prescription and attempting to get it filled I noticed a potential error. My prescription was incorrect. Exam was great, but if I had to have surgery I would be skeptical.

3 stars Verified customer

Waiting time is still very long. My appointment never starts on time. I waited for long time to see Dr. Henderson after I saw the technician.

The technician was not knowledgeable about gas-permeable contact lens solution and cleaner. I understand that there are few people who use hard contact lenses these days, but a staff in an eye doctor's office should know.

The receptionist asked me for my photo ID and insurance card to update the file, which I understand is a normal procedure. She didn't give it back to me for a while; in the meantime, she was chatting with her co-workers. Finally I asked her if I can get them back. They were placed right in front of her. She gave it back to me without apologizing me about the delay. She is very friendly and nice, she didn't handle her customer professionally.

Other than that, my experience was good.

4 stars Verified customer

Dr. Henderson really knows what he is doing. In my experience, he doesn't recommend procedures just because you see him. I've been going to him for a few years just as a precaution. My mother and grandmother also went to him. If you have an eye issue, I highly recommend going to him.

5 stars Customer since 2009

I have the utmost faith in excellent care at the Eye Clinic of Austin. I've never been disappointed.

5 stars Verified customer

Wonderful care - from simple exams to major eye surgeries.

5 stars Customer since 2010

always a great experience

4 stars Verified customer

Excellent patient care. The only downside is that I had to wait a long time.