6427 Windmill Way -Unit D
Wilmington, NC 28405

(910) 251-2646

Mon - Fri: 9:00AM - 5:00PM

Sat - Sun: Closed

100.0% would refer friends and family to us

1 stars Verified customer

Horrible. It's like throwing money out the window!!!!

Avoid, avoid!!!!!

1 stars Verified customer

Horrible. Service used to be terrific, but really gone down hill in past years. Wouldn't send my worst enemy there... Rick is a real piece of work, if ya know what I mean.

1 stars Verified customer

Horrible. Avoid at all cost!!!

1 stars Verified customer

Horrible service. Wouldn't take my car there even if it was free....!!!! Service had been on a downward spiral for a while now. I wouldn't tell my worst enemy to take car there.



5 stars Verified customer

definite 5 stars will recommend you to everyone - honest pricing and excellent work the times I've needed repairs

5 stars Verified customer

Really loved this experience, very trust worthy. Will treat u like family.

5 stars Verified customer

I am a new resident to Wilmington. I was very satisfied with the overall service I received. I will have all my truck serviced only at Factory Fix.

5 stars Verified customer

Thanks again to Rich for fixing my Tahoe. He knows his stuff. He even stayed late to fix it. My husband relies on Rich to service and repair his fleet of work trucks. He's the best!

4 stars Verified customer


Thanks for all the extra work you did trying to figure out the A/C unit.

Also, thanks for being thorough in looking the car over to detect areas that need some attention. I feel a lot safer with the car now that you've looked at it.

David Braden

4 stars

Superb service at a fair price. Rich will literally drop what he's doing to check out a problem or answer a question.