I had an eye emergency on Wed.3/14/18, however
The staff member called Aetna Ins. and they said I was not covered. I left and called back the Ins.Co.
They said I was covered! This was a very upsetting
Situation, I was given the name of another Eye Doctor whom I called and based on my symptoms they advised me to see. Retina Specialist. Very strange! I have had good experiences till that day.
I did go back on Thurs.and was seen, but was told
I may have to pay for it. It would not be bad if it was just. A routine exam.
We were not given an authorization from your insurance company, A medical condition is based on medical insurance. We feel bad that there was confusion but we are dependent on informing you what the insurance company tells us.