19645 Pilot Knob Rd
Farmington, MN 55024-7240

Mon: 9:00AM - 4:00PM

Tue: 9:00AM - 7:00PM

Wed - Thu: 9:00AM - 6:00PM

Fri: 9:00AM - 4:00PM

Sat: 8:00AM - 12:00PM

Sun: Closed

96.8% would refer friends and family to us

5 stars Verified customer

Felt very well taken care of...knowledgeable, friendly staff

3 stars Verified customer

Being a smaller clinic I thought they would be on time but I did not see the doctor until 20 minuets after my appointment time but she was very knowledgeable. Not a huge selection of glasses and very expensive, going elsewhere to make my purchase.

Family Vision Clinic replied:

It's unfortunate when appointments run behind as it can be disruptive to everyone's schedules. Thankfully it doesn't happen often. I hope you check back once in a while as we are always getting new frames in!

5 stars Customer since 2018

She was very good and explained everything very well!! She listened to my concerns and was very personable and knowledgeable!

5 stars Verified customer

She was very professional and kind.

5 stars Customer since 2017

Great service. Lots of help and no rush picking out the perfect glasses. Dr. Explains everything and answers all my questions.

Highly recommend.

1 stars Verified customer

There wasn’t much to choose from for frame selection. I did find a pair I was ok with. Felt pushed into getting them. I was told about two weeks for them to be ready. It was longer then that and no call stating why. I kept calling and was told they were not in yet. I’m still not satisfied with them. They weren’t really what I wanted but the gal went too fast and I felt I had to buy them.

Family Vision Clinic replied:

I am so sorry that you felt rushed! It is very important to me that I make good use of your time when you are here. Please stop back in so we can discuss what you don't like about your glasses. Your satisfaction is important to me.

1 stars Verified customer

Very disappointed. I walked into the clinic and non of the “original” staff was there, except one that I recognized (I think I was there about 6 months ago for an adjustment). That didn’t help with the unwelcomed feeling when I came in. Staff at the two desks by the front door didn’t even acknowledge me. New gal at desk was nice. Was brought back by another new gal, nice. Brought into another room to see the doctor. Doctor didn’t say hi or ask how I was, just went right into asking me questions about my vision. I felt rushed. She kept pushing for another staff to come in. The staff didn’t ask the right questions, I guess. At one point I thought the doctor was going to yell at her. This made me really uncomfortable. She had to called her in again and the doctor was mad and looked like she was shaking. All I can think is I want out of this room. The staff seems like she was doing fine when we first were in the other room. Finally able to look at glasses (which was difficult as I was dilated). Was brought back into doctor room, again. Went over a few things. Doctor then pages another staff. “Did you do this?”, “did you explain this?”.... the doctor was not very nice to her. I couldn’t get out of that clinic fast enough. The tension was so high, you could feel it. Wow, I now can see why I didn’t recognize anyone. The old staff left. I would too if that was how she approached her staff. Needless to say, I purchased elsewhere and will not be returning.

1 stars Verified customer

Inexperienced staff, crammed exam room- I was shoved in a small space for most of my visit, not much of a selection to choose from, doctor was rude.

Family Vision Clinic replied:

Thank you for taking the time to provide feedback on your visit to FVC. We are training new staff and while that can be challenging for any office, I am sorry that it contributed to a negative experience for you. We are looking forward to having everyone trained in and running at top-notch efficiency again soon!

1 stars Verified customer

I have not had a pleasant experience with this doctor. First, she was crabby and very short during appointment. Second, I called a week later from my appointment and my trials were not in and was told they were not ordered because the doctor did not give chart to staff to order. I waited another few days and called back. Again, trials were not there. I wonder if they were ever ordered. I finally received my trials AND THE PRESCRIPTION WAS WRONG. The doctor wrote my prescription wrong in the chart. I had to wait AGAIN for my trials. When I have called, some of the staff seems so unorganized and doesn’t know what they are doing. I have never experienced such a cluster of mess. I do appreciate Lisa for all her problem solving in this situation. She is a gem.

Family Vision Clinic replied:

Thank you for taking the time to provide us with your feedback. It really hurts that we provided unsatisfactory service. While the level of complexity does contribute to the timeliness of your contact lens order being processed, it is obvious we should have done better. We are working hard to train new staff and your experience illustrates that we are still missing the mark. Thank you for recognizing Lisa as part of your eventual solution to this problem. While we value all of our staff, Lisa is truly a treasure for FVC.

2 stars Verified customer

Staff was friendly, but very unorganized. I didn’t see the doctor right away. I was in another room for a long time with an assistant. I spent more time with her then the doctor. I thought the doctor sounded robotic like to me. I brought my daughter it a while back and heard the exact wording in her exam as what I heard in mine. So I am now unsure if our exams were thorough since they were the same EXACT wording and recommendations. When I was looking at glasses and cringed at the prices, I was told Family Vision Clinic was higher quality then the mall or retail places. I didn’t feel any differently there then stopping in at Target. The clinic was dirty. I picked up glasses and there were finger marks on the lens and it was dusty. Target is a lot cleaner and more selections to choose from. The quality of frames and exam didn’t seem different then what was explained to me.

Family Vision Clinic replied:

Thank you for your candid feedback on your appointment at our clinic. I am disappointed that your experience wasn't excellent. We are in the process of training new staff and while we have recruited the best talent, it can take time for new staff become acquainted with our products. You bring to my attention that some important details may have become lost. We are working hard to improve our processes as we get to know each other and learn how we all work together as a team.