19645 Pilot Knob Rd
Farmington, MN 55024-7240

Mon: 9:00AM - 4:00PM

Tue: 9:00AM - 7:00PM

Wed - Thu: 9:00AM - 6:00PM

Fri: 9:00AM - 4:00PM

Sat: 8:00AM - 12:00PM

Sun: Closed

96.3% would refer friends and family to us

5 stars Verified customer

Very friendly staff as soon as you walk in the door. Dr. Rupnow is so good at what she does! She is very patient and attentive to my needs and concerns.

5 stars Verified customer

Dr Rupnow was great with our son and explaining his new prescription!

4 stars Customer since 2016

We love Family Vision Clinic! I just wish you offered cheaper deals for those of us that do not have eye glass coverage or eye insurance.

1 stars Verified customer

Doctor was very pushy towards me for someone who had a slight prescription that could go either way with glasses. She suggested high end lens that were way too expensive. Doctor seems angry and her bed side manner was not pleasant. I felt more of a dollar sign then a patient. Her unfriendly approach to the gal that went over my lens options also caught my eye.

3 stars Verified customer

The appointment took a long time. A lot of waiting.

1 stars Verified customer

I felt they did not promise what they were offering. Over 2 years of hearing how great computer glasses were I broke down and tried to believe. Well it was the worst decision I could have ever made for my eyes. Don't waste your money! I think they take advantage of very good insurance and push for the most money they can get regardless of the patients happiness. Called to complain and just wanted my normal prescription and got the run around is all. After 10 years of going here I have decided to never go back.

Family Vision Clinic replied:

I don't know how this happened. First of all, Dr Rupnow takes very seriously her patients' visual comfort and eye health. For many patients that includes considering a separate pair of glasses for at the computer. As always, the final decider of what to do is you, the patient. Occasionally, a patient will try something different (like a computer prescription or other special purpose glasses) and not be fully satisfied with the result. When this happens, our policy is to be very accommodating. Whether it is redoing the lenses to the patient's "normal" prescription or analyzing the eyewear to figure out how to make it function better in the patient's unique situation. Regardless of what the best final product is for the patient, we are committed to your satisfaction. I only hope that you will reach out to us to let us resolve your issue. I assure you there will be no "run-around". Only some investigation to make sure we are doing the right thing for you!

5 stars Verified customer

I feel I always get a very thorough the exam, and things are explained very good to me

5 stars Customer since 2009

Always a great experience!

5 stars Verified customer

Very nice experience

5 stars Verified customer

Felt very well taken care of...knowledgeable, friendly staff