19645 Pilot Knob Rd
Farmington, MN 55024-7240

(651) 463-2020

Mon: 9:00AM - 4:00PM

Tue: 9:00AM - 7:00PM

Wed - Thu: 9:00AM - 6:00PM

Fri: 9:00AM - 4:00PM

Sat: 8:00AM - 12:00PM

Sun: Closed

95.9% would refer friends and family to us

5 stars Customer since 2013

Excellent care!

5 stars Customer since 2024

Excellent experience. Clinic staff was awesome!

2 stars Customer since 2021

Experience was meh. First visit talked with a person, they were helpful, but could finish the deal because they had to c ... Read More

Family Vision Clinic replied:

I am very sorry for your experience, Chris. You are correct that I have been out of the office quite a bit due to illness. I have been unwell lately. And then took a, very rate, but planned vacation. I am aware of the issue with the computer Rx. We could have issued a Reading prescription from the Rx, but we cannot do a Computer Rx as that should be determined in the exam room as it is not the same number. We do not read at the same distance that our computer is at and that is part of the computer Rx. We do spend a significant amount of time on the phone or computer looking up everyone's health insurance benefits but in occasional cases the information the health insurance gives us looks incorrect and we want a verification as we do not want to have you paying for something you shouldn't or having to call you later to tell you that you owe due to insurance being incorrect. It's rare but we do not want to get it wrong if it sounds suspicious. You are also correct that the office is very slow when I am not in as we are not seeing patients for exams. I do apologize for your experience as that is not what we are about.

Dr Pam Rupnow

5 stars Customer since 2023

Very informative, helpful, and no pressure friendly service.

Family Vision Clinic replied:

Thanks so much, Lynn. It was good to see you again.!

5 stars Customer since 2017

Great !

Family Vision Clinic replied:

Thank you so much, Adam!

5 stars Customer since 2021

Excellent service and Friendly staffs

Family Vision Clinic replied:

Thank you so much for your review. We appreciate it. We look forward to seeing you again.

5 stars Customer since 2021

We moved to Farmington so I started looking for a new vision clinic. I’ve previously been to Pearle Vision and just was ... Read More

Family Vision Clinic replied:

Thanks so much for the kind words, Lindsey. It was a pleasure seeing you in the clinic. We look forward to seeing you in the future. Congrats, again, on your new baby, Z!

3 stars Verified customer

We have been customers of FVC for several years. I feel like the quality of the customer service has dropped off dramati ... Read More

Family Vision Clinic replied:

I am very sorry for giving you service that is below what are standards are supposed to be. It has been a very difficult time finding and keeping staff (as I'm sure any business owner will tell you right now) and that has certainly affected how the clinic has functioned recently. It is not how I want my clihic to run and I understand if that has frustrated you. We are working hard to fix this situation and how that you will give us another chance. Sincerely,

Dr Rupnow

5 stars Customer since 2014

from the circumstances I am with no glasses I was able to order a new pair with ease.

5 stars Customer since 2017

Dr. Rupnow always offers new technology and knowledge to help me utilize glasses and contacts in the best way for my lif ... Read More

Family Vision Clinic replied:

Thanks so much for the great feedback, Kim. Always a pleasure to see you!

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