Family Vision Clinic
Optometry
19645 Pilot Knob Rd
Farmington,
MN
55024-7240
(651) 463-2020
Mon: 9:00AM - 4:00PM
Tue: 9:00AM - 7:00PM
Wed - Thu: 9:00AM - 6:00PM
Fri: 9:00AM - 4:00PM
Sat: 8:00AM - 12:00PM
Sun: Closed
About
DUE TO COVID-19, FVC HOURS HAVE CHANGED TEMPORARILY. CDC GUIDELINES DO NOT ALLOW FOR ROUTINE EYECARE DURING THIS TIME.
HOWEVER, WE ARE STILL HERE FOR YOU IN ANY WAY THAT WE ARE ABLE. PLEASE CALL US WITH ANY CONCERNS.
Services
- Binocular Vision
- Cataract Co-Management
- General Optometry
- Geriatrics
- Ocular Disease
- Optical
- Optician
- RoutineEye Care
- Sports Vision
- Sunglasses
Languages
- English
Insurance
- Aetna
- Anthem Vision
- Blue Cross Blue Shield
- Medicaid
- Medicaid
- Medicare
- Most insurance accepted
- United Health Care
- VSP
Payments
- American Express
- Care Credit
- Cash
- Check
- Debit
- Discover
- Mastercard
- Traveler's Check
- Visa
Staff
Pamela Rupnow
Certifications & Memberships
5 stars Peyton S Featured review
Amazing experience. Very quick and everyone was so helpful and kind! Always a treat going here.
It's always so fun to see you Peyton. I look forward to seeing you every year. Have a great 2023! -Dr Pam
5 stars Mary A Customer since 2013
Excellent care!
5 stars Jay Z Customer since 2024
Excellent experience. Clinic staff was awesome!
2 stars Chris L Customer since 2021
Experience was meh. First visit talked with a person, they were helpful, but could finish the deal because they had to c ... Read More
I am very sorry for your experience, Chris. You are correct that I have been out of the office quite a bit due to illness. I have been unwell lately. And then took a, very rate, but planned vacation. I am aware of the issue with the computer Rx. We could have issued a Reading prescription from the Rx, but we cannot do a Computer Rx as that should be determined in the exam room as it is not the same number. We do not read at the same distance that our computer is at and that is part of the computer Rx. We do spend a significant amount of time on the phone or computer looking up everyone's health insurance benefits but in occasional cases the information the health insurance gives us looks incorrect and we want a verification as we do not want to have you paying for something you shouldn't or having to call you later to tell you that you owe due to insurance being incorrect. It's rare but we do not want to get it wrong if it sounds suspicious. You are also correct that the office is very slow when I am not in as we are not seeing patients for exams. I do apologize for your experience as that is not what we are about.
Dr Pam Rupnow
5 stars Lynn L Customer since 2023
Very informative, helpful, and no pressure friendly service.
Thanks so much, Lynn. It was good to see you again.!
5 stars Adam A Customer since 2017
Great !
Thank you so much, Adam!
5 stars Keochai A Customer since 2021
Excellent service and Friendly staffs
Thank you so much for your review. We appreciate it. We look forward to seeing you again.
5 stars Lindsey N Customer since 2021
We moved to Farmington so I started looking for a new vision clinic. I’ve previously been to Pearle Vision and just was ... Read More
Thanks so much for the kind words, Lindsey. It was a pleasure seeing you in the clinic. We look forward to seeing you in the future. Congrats, again, on your new baby, Z!
3 stars Anonymous Verified customer
We have been customers of FVC for several years. I feel like the quality of the customer service has dropped off dramati ... Read More
I am very sorry for giving you service that is below what are standards are supposed to be. It has been a very difficult time finding and keeping staff (as I'm sure any business owner will tell you right now) and that has certainly affected how the clinic has functioned recently. It is not how I want my clihic to run and I understand if that has frustrated you. We are working hard to fix this situation and how that you will give us another chance. Sincerely,
Dr Rupnow
5 stars Amy K Customer since 2014
from the circumstances I am with no glasses I was able to order a new pair with ease.
5 stars Kimberly C Customer since 2017
Dr. Rupnow always offers new technology and knowledge to help me utilize glasses and contacts in the best way for my lif ... Read More
Thanks so much for the great feedback, Kim. Always a pleasure to see you!
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