On February 24, 2022 I gave Brian our Tru-Bilt lawn mower for tune up. On March 10, 2022 some man left a lawn mower in front of our house at 6104 Thayer Street Fredericksburg, VA 224007. I immediately recognized the following:
1. The lawn mower had not been properly cleaned
2. The lawn mower did not have Baysek written on the lawn mower cover
3. The lawn mower was a TB280ES and we did not own that model
4. The lawn mower had variable speeds and our lawn mower did not have variable speeds
5. The treads on the lawn mower tires were worn and our lawn mower tires were not worn
I immediately contacted Steve to register my complaint regarding this return. Instead of responding, I will look into this and make certain you receive your mower, Steve dismissed us as customers. Just like that. Fine, we can no longer be Fire Fly clients. Fine, you think you can provide poor service then tell us we won’t be charged. Fine. That does not relieve Fire Fly of the duty to return our lawn mower. You have a duty to return our property. Come get this TB280ES and return our property. You can be certain we will not rest until our rightful property is returned.
I usually do not respond to comments such as these, but I feel I must in this case. I'm sorry, but you are simply mistaken. This happens a few times when a customer gets back a mower that has been clean up that it isn't recognized. The facts are you ask my technician to take it in on 2/24/22 when it was not prescheduled. By you own admission, it was a Troy-Built push mower. The model number TB280ES is the number of a Troy-Built push mower. It was the ONLY troy-built push mower we had in our warehouse to be serviced for the entire week. Finally we put your name on the mower on a piece of tape that NEVER comes off until it is returned. I verified you name and took it off before I pulled it off the truck. I have been doing this for 30 years and never misplaced a lawn mower. NEVER NOT ONCE! Brian noticed, when he picked it up, it was not the same mower that you gave us in 2021 to tune up. Perhaps you are confused about which mower you gave us.