Front management needs to work on better customer service. I asked to have work done tooth 14 and 16 can’t remember the numeration precisely; and instead I got work done on 13 and 14 without letting me ahead of time by front office since the front desk manager and I discussed the budge and the teeth that I wanted work on.
Later on, the dental assistant and the dentist were trying to decide the color of my tooth/crown without showing me the color and when I asked them to show it to me, it was this greyish color and then said it was ok since that was the lightest and it was on the back of my mouth. Also, when I asked were the other colors where?? I said I would have liked to see all the samples of colors and I said I wanted whiter and they agree, but not without the dental assistant giving a little bit of grief about my wanting to see all the samples and she said if you do not like it we can reorder and I responded I rather get it right the first time which made it uncomfortable for all. Anyway, it made me feel violated on rights as a customer I have the right to know what teeth changes are being made without my authorization since the beginning and, I need to approve the color of my tooth since the beginning as well. I am paying and as a paying client need to make those decisions along with the dentist or the front office manager. They did help me on the payments and the dentist was good and responded to my request nicely. I am just concern they do not think my approval is important. It is my teeth and my money and need to be advice with advance on changes of work and decisions about crow’s colors or any decision made about my teeth.
treatment plan was explained and sign for teeth #13,24 patient however misunderstood as we discussed treatment over the phone when she called. there are other work that need to be done and so much was discussed. as far as in the treatment room they are trying to match up the shad to other exisitng crowns.