17851 Rogers Ranch
San Antonio, TX 78258

(210) 408-0101

Mon: 9:00AM - 5:00PM

Tue - Fri: 8:30AM - 8:00PM

Sat: 9:00AM - 6:00PM

Sun: Closed

95.8% would refer friends and family to us

1 stars Customer since 2017

On Friday April 2 I had an eyebrow wax scheduled at 3:45 and a hair appointment at 4. I arrived on time for the eyebrow wax, but was not seen until 4:00. Because of this I did not get downstairs for my hair appointment until 4:15. When I did I was greeted by Paula which threw me off because I was expecting Angie. No one called to let me know that Angie had left Folawns and that I would be seeing another stylist, and I was very much caught off guard. Then Paula told me that because I was late she wouldn't be able to blow dry my hair. Now if I had been late this would have been fine. But I was not. I was on time for my services. No one asked if I wanted to go ahead and do the haircut, or cut my haircut short because of the brow wax. I felt like Paula was rushing the whole time she was cutting my hair. I cut about 8 inches off and was really excited about it, but the experience left me feeling defeated. When Paula finished the cut she asked if I wanted her to accentuate my curls. I said yes and was expecting that she would use the Aveda curl enhancer. Instead she used mousse and gel and my hair felt disgusting. My hair looked awful when I left the salon and it wasn't until I was able to wash it myself that I started to feel good about it. She also never asked me how I part my hair and just cut it for a middle part which is not how I normally wear it. Overall I was completely disappointed with the service I received. I have been coming to Folawns for a very long time and this is the first time I left feeling worse than when I started.

5 stars Customer since 2007

Gloria is always awesome!! Love being on her chair and always leaving so refreshed!!

5 stars Customer since 2006

Folawns staff is always professional, always kind, and hard working. I respect them so much for their efforts to help people have better lives, especially in the times we are experiencing. They are doing a great job.

3 stars Customer since 2020

My stylist was very friendly and professional. I was getting my greys colored (new growth). She put the dye in and left telling me she would check it in 30 minutes. After 30 minutes I was surprised when she came back and directed me towards the shampoo chairs right away without looking at my hair to make sure it sat long enough and the dye was ready to be rinsed. She then did my cut and style, with a great blowout. I was disappointed when I got in the car and saw I still have a lot of loose random greys up at the roots all throughout my hair.

5 stars Customer since 2018

Norma does a great job! She is always very professional. I will definitely be recommending her!

The Day Spa @ Folawns replied:

Thank you so much for your review, We will make sure Norma knows you are pleased. We look forward to seeing you back soon.

5 stars Customer since 2019

Great

The Day Spa @ Folawns replied:

Leslie, Thank you for your 5* review.

5 stars Verified customer

Angie is the best!! She is very conscientious and makes sure I am completely happy. I feel so spoiled at the appointment!!

5 stars Customer since 2018

I visit Angie every 10 to 14 weeks and every expierince with her always feels better than the last! Im sure my face is familiar to some of the Folawns staff by now but even my first visit I felt like a welcome, usual customer. Everyone is very kind!

5 stars Verified customer

Breanne is absolutely wonderful!

5 stars Verified customer

As always Yvonne aced it again. Walked out with awesome cut and perfect highlights. And of course very pampered.

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