I like Nancy and her approach to do the least invasive, most logical step first. She doesn't jump right into bloodwork and overnight stays when the solution can be simple and cost efficient. It was a late appointment and I had 2 children in and out of the bathroom, but she did forget to address one of the issues. When I asked the tech about it, she said we could address it on the next visit. I wasn't super happy about that since I was getting ready to pay for that visit and still there. I feel like she should have gone to get Nancy and asked her then. The issue was noted in the vet's notes and discussed, but no solution was given.