It was so busy! There definitely needed to be another person up at the front desk. There were so many people waiting to be helped, I didn't know where to stand with a dog, toddler and infant and not be in someone else's way and still keep my place in line. The rooms were so small. We were crammed in there and it was so hot and we waited, albeit because Dr Tim said he had an emergency, I get it, but that room was claustrophobic for that long a period. I really liked Dr Tim. He was down to earth, straight forward and kind.