750 Fletcher Dr
Ste 106
Elgin, IL 60123

Mon - Tue: 8:00AM - 8:00PM

Wed: 8:00AM - 5:00PM

Thu: 8:00AM - 8:00PM

Fri: 8:00AM - 5:00PM

Sat - Sun: Closed

95.9% would refer friends and family to us

1 stars Verified customer

I tried to get into this place (a long time client) last month. I lost my glasses hiking. I told them I am in the middle of divorce and by the time my November annual appointment comes up, I won't have insurance.

By the book, automatons are not able to be human to humans so front desk bot followed the rules and recited the lines about no exceptions, don't care about your situation, no we cannot make exceptions. I could not get in until the end of October, no matter what. I told her I am walking blind and could not wait that long. Her lack of compassion sucked out my soul through the phone. I told her of my CPTSD, she did not care.

I found Dr. Mark Golden in Chicago. It was all by accident that I found this office who took me in within days. I have to tell you, they are worth the drive/train ride from the suburbs. Their entire staff are above and beyond accommodating (I have severe CPTSD from long term domestic abuse from my husband, Karl Ulrich (CUSD 300) and they were compassionate beyond measure with me).

While Dr. Heffelfinger may care about his patients, staff surrounding him, make him not worth it to continue with this office. This is not the first go around with them, but now that I experienced the unbelievable first star service of Dr. Golden's office, I know what I have been missing - customer service, let's start there, then move on to lack of being humans to humans at Fox Valley Ophthalmology.

5 stars Verified customer

Have been going here for years, even before moving here 15 years ago. Dr. Hefner treated my daughter, then age 11, who is now 47, and Dr. Hefner recently retired. Great place, excellent doctors.

5 stars Verified customer

I appreciate the care I have received here. Staff are friendly and efficient. I believe I am receiving quality attention to the needs of my eyes.

5 stars Verified customer

Very clean and nice people at the office. Very thorough,caring people. I would highly recommend this office to everu

5 stars Verified customer

Friendly and Thorough

5 stars Verified customer

Good experience under the conditions!

5 stars Verified customer

Always thorough and everybody is polite.

4 stars Verified customer

Staff is friendly, efficient. I know it is all about Covid now, but with the mask and eye gear I didn't get to even see who (dr) was examining me.

Prompt.

5 stars Verified customer

Great medical service during during difficult times!

5 stars Verified customer

I was extremely pleased to have been greeted OUTSIDE the office to have my temp taken BEFORE entering. The staff is so kind and professional. I feel each step to my appointment was very thorough and Dr Heffelfinger's explanation was very clear and understandable.