My 5 year old had a bad experience with another dentist. So I was told to called Fred.Ped. by friends. We had to take her to Frederick for the 1st appointment a few months ago and they were amazing. We just went for a cleaning this week in Hagerstown and they new our experience with the other dentist and did everything they could to keep her happy and interacting. We had a great visit. I pray it stays this way. I would recommend this office and the Frederick office.