94.0% would refer friends and family to us

5 stars Verified customer

GREAT

4 stars Verified customer

I am from Arizona and my fuel pump went out in my 2002 Jag w/ 65k miles on it, while in Las Vegas. I had my car towed to Franks because a friend of mine from Arizona, who owns an auto repair shop, refered Franks's through a network of repair shops. I felt like I was being taken advantage of when I recieved the quote to replace the fuel pump. A few hundered dollars more than other qutoes I recieved. The car was not running and I was not going to pay to have it towed somewhere else to save a couple hundered bucks. However, I can say that I am glad I chose Franks European Service to fix the car. It is running better than ever!! They also delivered the car to airport for me whiuch made it easy for me to pick up. The car wash was a nice touch too! They are not the cheapest repair shop in town but they do great work. I guess you get what you pay for. Thank you Frank!

Frank's European Service Henderson replied:

Thanks for talking to me Todd, the quote you got for the fuel pump elsewhere did not include testing to know why the car stalled - I'm glad its running better than ever before! -

3 stars Verified customer

The service was professional, the rental car much appreciated.

Frank's European Service Henderson replied:

Thanks Victoria!

5 stars Verified customer

Excellant

Frank's European Service Henderson replied:

Thanks!

5 stars Verified customer

The service was quick, efficient and professionally done. All individuals that I dealt with during this process were polite and courteous. I would certainly go back when my next servicing is needed.

Frank's European Service Henderson replied:

Great Review! thank you for taking the time to let us know

1 stars Verified customer

Work not done as wanted. Transmission was not totally drained of fluid, had 3 1/2 quarts of dirty fluid left in it. So now it has that dirty fluid mixed in with the new. What good is that??? Will NEVER take any of my cars there !!!

Frank's European Service Henderson replied:

Someone will call you to follow up today,Eric, the Chrysler Crossfire was service exactly the way it was built - unfortunately, there is no provision to remove the fluid from the torque converter - so if its serviced the exact way the manufacturer recommends it be done you can rest assured of many trouble free miles of driving

5 stars Verified customer

I divide my time between Vegas and OC. Most of which is OC. I have had occassion to use Franks mercedes three times now most recently with two different cars within a week. In both instances Franks service was great and custumer service above and beyond. When I move to Vegas they will be my go to all the time Mercedes repair shop. For now I am very happy to have them when situations come up when I am in town. Thank you for your help and good service

Frank's European Service Henderson replied:

Great Review Dan - great Job team -

5 stars Verified customer

Usual excellent service

Frank's European Service Henderson replied:

THANKS!

5 stars Verified customer

Enjoyed seeing Adam again and meeting Fred. Everyone is always nice and friendly.

Frank's European Service Henderson replied:

Thank you Bert, it was nice to see you again!

4 stars Verified customer

The staff was competent and friendly.

Frank's European Service Henderson replied:

Thanks for the review Clarence, great job team Frank's