96.3% would refer friends and family to us

5 stars Verified customer

Awesome service and Brad is the best!

5 stars Verified customer

I am very happy that you all decide to stay open to later hours and that you are now open on Saturday. That really makes your business 5 stars.

Thank you,

Carmen

5 stars Verified customer

I have been having Frank's service my cars for over 2 years. I find them to be honest andthey have very fair pricing compared to others I used before.

I trust them whole heartedly.

Frank's European Service (Las Vegas) replied:

Thank you for a great review Jim!

2 stars Verified customer

Communication issues, when checking on vehicle status no one really knew what was going on. Employee called in sick delaying repair. Was notified that car was ready in the am and that it would be washed and ready to go. Picked up car at 830 and it was dirty. Was just told someone forgot. As I started driving away I noticied the "warning" light had not been reset either. I had to have someone reset the obvious light. Seems like service is becoming subpar. Not sure if I have confidence in shops repair ability anymore.

Frank's European Service (Las Vegas) replied:

Sergio,

thanks for the review and thank you for taking our call today and allowing us to take care of this for you . you have sown us an area of communication we need to improve on internally.

5 stars Verified customer

I have used Frank's European Service for over 8 years and their service is always excellent. Second to none. Whatever problem I have with my 1999 C230, Frank will get it fixed. My car is still running like a new car with only 58,000 miles. Mr. T

Frank's European Service (Las Vegas) replied:

Tawia, thank you for a great review!

5 stars Verified customer

Great service and even better front desk employees!

Frank's European Service (Las Vegas) replied:

Great job team!

4 stars Verified customer

I had a great experience taking my car to Frank's. The facility is nice and they happily gave me a ride home when I dropped off my car. The gal that gave me a ride was very pleasant and a pleasure to chat with. I can't remember her name at the moment but she was terrific.

I credit most of my good experience to Fred. He was easy to talk to and took the proper time to explain things to me and lay out my options. Such a nice guy! I hope that Frank's values his service because Fred is the reason that I will continue to have them service my car.

The quality of service was good. I've only had my car back a few days, but it seems fine. Fingers crossed.

However, quality service is expected. It's the experience of working with the people there that make it above average!

Frank's European Service (Las Vegas) replied:

Thank you for the wonderful review, great job Cassy and Fred! you're both rock stars!

5 stars Verified customer

great place. Friendly and do an excellent job. Thank you so much.

Frank's European Service (Las Vegas) replied:

thank you Susan!

5 stars Verified customer

Leonard and Paul and the rest of the staff went above and beyond to help me out!! Amazing people!

Frank's European Service (Las Vegas) replied:

They're rock stars, thanks Erika!

5 stars Verified customer

Very knowledgeable service personnel. I dealt with Leonard who was very personable and knowledgeable, Kept me updated throughout.

Frank's European Service (Las Vegas) replied:

Thanks Leonard, and thank you Arthur for letting us know!