I never have a bad experience with Kara or Mary, I think they are so great, along with the whole salon and faces staff. I never feel uncomfortable there and always feel like my needs are met. Lately, I've been dreading having to call to make my appointments because of "not knowing what I'm going to get" mentality I have with the receptionists. For my hair, I always make my next appt 5 weeks in advance and spell my name out for whoever is working behind the desk. The girl informed me I was all set. The week leading up to my appt, my mother started receiving appt reminders that should have been for me. When my mom called and spoke to a Mara? My mom told Her to keep the appt for herself the FOLLOWING week but to change the Thursday appt to my name, whom it was meant for. The girl did not understand and kept insisting we wanted the Thursday appt cancelled. Finally, the girl said my mom was all set. Two days later, my mom kept receiving appts for the Thursday appt (meant for me). When my mom called back and spoke to the same girl, she said "yup it's for (my mothers name) for Thursday" then my mom said "no that's not correct and you said you fixed it" then the girl said "well it is correct but our system is delayed when we make changes to appts". I know this isn't the case and was an excuse for not making the correction the first 2 times. Michael can be condescending at times and won't let you finish what you're going to say without him cutting you off. My mother had purchased some product at the salon and somehow put the purchase under another client's name. When my mom realized this, she went back the next day to point out the error. The girl said "I will leave a note and make sure Michael calls you back". No call was ever made. The other receptionist at Faces (long brown hair, darker complexion) was not friendly at all at my visit 5 weeks ago. She didn't greet me or ask if I wanted anything. When I went to check out, she did not smile and looked like she'd rather be elsewhere. When she asked if I wanted to book my next appt, I said "no not todayyyy" and she responding in a mocking tone "okayyy your choice". I was a receptionist for 2 years at a salon and I know how important this role is because it is the first and last impression a customer has for their experience at the salon. I've never left a review but felt the need to because it's becoming consistent with the receptionists and their mood/attitude.