97.1% would refer friends and family to us

5 stars Verified customer

Great customer service. Already told a bunch of folks who I know that may need a system or repair in the future to look Frederick Air up.

5 stars Customer since 2018

So far everyone has been very professional, accommodating, thorough, best price I found from the 3 contractors I contacted for my new system.

5 stars Customer since 2018

Very prompt. Loved the picture they send to let us know who is coming. The respect is awesome and they are sooo polite. They even use shoe covers!!

Looking forward to having them do our ductless AC

4 stars Verified customer

I appreciate the prompt response for the service call and initial meeting with sales rep for a new A/C, but having to wait over two weeks for the guy to come out for measurements and another two weeks for installation is a little much. I realize that this is a busy time of year, but a whole month is a long time to wait. I believe you advertise very prompt installation on the radio, but that has not happened in this case. I appreciate the offer for window units, but, unfortunately, my HOA does not allow for that.

5 stars Customer since 2013

Trustworthy.

5 stars Customer since 2018

Jeff did an excellent job, thorough and professional.

He answered all my questions.

Hope the new compressor will hold its job for a long time.

5 stars Verified customer

My contact with the employees at Frederick Air has always been enjoyable. They are very knowledgeable and helpful.

4 stars Verified customer

Since we have not activated the system, my rating is somewhat based on good faith in your work. Very clean install and your technician was able to use our original thermostat wiring. The carpet protection and the outside cabling conduit were a nice touch. We can now look forward to AC when the heat arrives.

5 stars Verified customer

Sales and installation staff were all knowledgeable, pleasant, considerate, and efficient -- and able to answer all of our questions to our satisfaction.

5 stars Customer since 2013

The three man crew that came out to install our new unit was superb! They were all knowledgeable, friendly, and willing to answer any questions I had. All were professional in every aspect of their activity and they went above and beyond the call of duty to ensure everything was done in a top notch way. I continue to be impressed with everything about Frederick Air, from the President of the company, to the office staff, and to the technicians as well.