My appointment was scheduled for 3/12 at 12:00pm. This was my first time at the new location, so I showed up about 15 minutes early to give myself time to check-in. When I got to the third floor, I checked in with the receptionist who greeted me with a friendly hello. I mentioned I wasn't familiar with the amenities at this new location, and although she wasn't able to give me a tour, she mentioned that my stylist may be able to show me around during the appointment. (I wasn't given a tour nor did my stylist inquire if I had been here before). I walked in to the salon, and checked in with a girl who seemed to be confirming appointments with everyone. A few other women were waiting on the benches near me, and one that showed up after me ended up starting before me. It was 12:05pm and my stylist still had not checked in so I asked the girl who I checked in with if she knew where she was. She said she would go check and when she returned told me my stylist Amanda would be coming over shortly, and added in that "I did show up early." Really? I showed up 15 minutes early for my appointment, and it's now 5 minutes past my appointment, and somehow that is relative? Eventually my stylist Amanda came over to greet me and guided me over to my seat. I was clear with her on what I wanted, which was to go back to my natural color and trim off a bit of length. She did a great job at getting my hair back to a neutral tone, evening out any old color from my balayage. She didn't hold conversation at all, which wasn't a problem for me but it did make her come off a bit tense. I still tipped well over 20% and walked away satisfied with my final look. Overall, I am happy with my hair which is most important, but I didn't feel the staff was very friendly or welcoming considering it was my first experience at this location. There are plenty of salons around Boston, and customer service is the one area that holds most weight for me. Sadly I don't think I'll be back, but hope the feedback was helpful.