A new thermostat was installed and I was not aware that was going to happen.
In addition, it left an area which I must patch, sand and paint.
Also, when I touched the new thermostat it fell from the wall. I patched the holes in the wall and remounted the thermostat using my own wall mounts.
I have used Gagne for both of my homes for many years and purchased 4 new A/C systems. This was the first time I was sincerely disappointed with their service.