They kept me informed throughout the whole process of my car being worked on and they were prompt! I got my car back in just a few days!!!!!!! I had to have a rental car due to the extensive back bodywork I needed on my car and upon arrival I had a gentleman waiting for me to drive me to get my rental! The staff is extremely genuine and kind and they always have a smile on their faces!!!! I will be bringing my car back! Oh btw, I have a BMW so if you were thinking you need a "specialist" think again, they'll do the same work, with a better price and great customer service!