4 stars MICHAEL I Verified customer

Great family- run shop. These folks give great service and really understand that it's YOUR money that's being spent. They are a busy shop, hitch is a good sign, but you might have to wait an extra day if the repair is involved. Prices are reasonable; not the lowest around, but the value is great.

I will not hesitate to use them again.

5 stars ROBERT P Verified customer

The service was excellent from start to finish.

5 stars DIANA S Verified customer

We've been taking our cars to Gary's for over 10 years and have always received excellent attention and service. Same thing with this recent visit. I had a problem that required immediate attention and Gary's was able to look at and repair my vehicle the same day I called. As always, they were courteous, sympathetic to my situation, accomodating to my schedule, and up front with the diagnosis of my problem and the cost to fix it. They even brought me coffee when I first arrived and drove me home (I live within a reasonable distance from their shop) when I couldn't wait the whole time for my repair work and had no way to get back home. Finally, they completed the work when they promised. Kudos to everyone at Gary's Automotive - Mark, Gary, Gary Jr., Beverly, and my mechanic - for another great experience!

5 stars KELLY F Verified customer

Best car service place in Laurel! The owners and staff are the most wonderful and kind group of people. I have taken my car to Gary's Automotive for about 10 years and have never had a problem after something has been repaired or an oil change.

5 stars JEAN G Verified customer

I didn't think that personal, efficient, courteous and professional automotive establishments existed anymore until a family member recommend that I go to Gary's and I'm elated that I was put on the right path because Gary's is truly one of a kind! Everyone was charming, warm and personable and greeted everyone with a warm greeting and a smile that walked through their door. Each customer was treated as a friend and the best part is that everyone actually listened to the consumer.

Gary's is #1 in my book! I have sent emails to friends to check Gary's Automotive out when their in need of vehicle service. My vehicle was serviced and I was in and out in no time not like other dealerships or automotive establishments where you sit for hours.

Absolutely a Great Establishment! The staff employed by Gary's were warm, friendly and the best thing they were all genuine and you could tell that they actually like doing their jobs and interacting with their customers. I'd give Gary's and is staff a 100% + rating but the scale only goes to 10.

5 stars JACQUIN W Verified customer

Outstanding customer service is an understatement describing the experience I had with Gary's Automotive. From looking them up on the internet to scheduling, canceling, then re-scheduling an appointment for MD State Inspection, to the actual face to face meeting, they treated me with the utmost respect, kindness, and hospitality. Not to mention, their rate for the inspection was the lowest that I found in the area. I've recently moved to the Laurel, MD area and I honestly thought I would have to continue to drive back to DC to have my car taken care of, but Gary's Automotive has proven they're an establishment that I can trust!

5 stars DOUG & SUSAN H Verified customer

As my car approached the 100,000 mile milestone on my commute in to work on Thursday morning, the engine light came on. I took it over to Gary's after my work day and they checked out the error code. Apparently a failing sensor was the culprit, so Gary's accommodated me with a quick appointment the following Monday morning, and went the extra mile to get it done by the end of the day. As usual, kudos!

4 stars Anonymous Verified customer

Scheduling, updates and notifications were great.

5 stars API A Verified customer

There is never a day when we are told NO by Garys Automotive. Usually we are unable to schedule in advance because our cars do not tell us when they are going to leave us stranded. Garys is a place where I feel they appreciate my business and will do whatever is necessaery to take care of our needs. :)

5 stars ALLEN D Verified customer

Great service, reliable advice and repair work, always accomodating.