I have been a gene Juarez customer for 20 years and have generally been pleased. But am sending this review in about my experience recently. My hairdresser of 5 years moved on - and no one from gene Juarez contacted me to let me know. I showed up for my appointment they just put me with someone new. I ended up really liking the new guy - and am appreciative that they were able to slot me in an appointment - but was really bummed that no one had forewarned me - or given me the option to reschedule. GJ did give me a 50% discount on the cut, but it really was disappointing that no one called me in advance. I want to make sure that the scheduling snafu does not reflect on my colorist and the stylist - they are both awesome.
My second comment has to do with overall Gene Juarez Marketing. After having been a customer for over 20 years, after spending thousands of dollars with the company - the company has NEVER offered me a birthday gift card, a points card, a free product or even a thank you for your loyalty note. It is a very one way relationship - which is very 80's brand behavior.
I have noticed more packages and more promotions - but I believe if GJ gives a little more to their loyal customers - they'll get a little more in return.
Glad to hear you were pleased with your recent haircut , but disappointed you did not receive our attempt to notify you of your stylists departure from Gj. when you have a chance i would like to make sure we have all your contact info updated so we can ensure communication in the future.
Also we do have a Loyalty program in the works and i would love to add you to the list, please feel free to contact me at (206)749-6931 or email [email protected]
607 Pine St.