I have been seeing Charlotte for my hair cut for many years now -- I love her. She's extremely good with my hair, and from the beginning, listened so respectfully to what I like and don't like. She has, over time, become virtually a friend -- it is always SO GOOD and relaxing to see her at Gene Juarez every 6 weeks, and just settle into her good cheer, fun conversation, and extremely competent hands. Olive does my color, and though I've only been seeing her for about a year, she is extremely awesome -- so respectful and cheery and kind and caring. She does excellent color, and a wonderful shampoo. I wasn't sure if I would "like" Gene Juarez many years ago when my old hairdresser moved to Eastern Washington. But to my surprise, I have loved it from the beginning, and love it even more each and every time I go there. The staff is extremely cordial and respectful; all the processes are excellent. Clearly there is a terrific business plan and ethic in place; clearly there is a terrific atmosphere at Gene Juarez, and clearly outstanding people are hired. Please keep up the great work. In this increasingly electronic and dehumanizing world we live in, it is a real blessing to have discovered such a marvelous place for my hair and general well-being. I really feel taken care of. That means a lot to me.