First off, Dr. De La Vega is a GREAT Dentist. She always has a smile on her face and is caring and will take the time to explain everything to you. This review is in regards to my experience of their payment practice.
I was in the dentist chair with a bib and shades on (given to be by the dentist assistant) and in position to start X-rays when all of a sudden the front desk receptionist comes in and stops the assistant and tells me I had to pay “right now!” My reply to her was “huh?? There hasn’t even been any work done yet. Can’t I pay AFTER work is done?” She said “no you have to pay now then we’ll schedule you for a follow up after the work is done” so I literally had to get up out of the chair and go to the receptionist desk in the lobby and make a payment with the bib and shades still on and make a payment. The dentist assistant just stood there waiting for me to return to the chair.
That was the weirdest experience I’ve ever had at a dentist office before. I don’t know if this is normal practice at this office, but paying BEFORE any work is done seems odd to me. It put me in a very uncomfortable mood for the rest of my appointment.