96.7% would refer friends and family to us

5 stars Verified customer

Great experience. Webster was very helpful.

5 stars Verified customer

Knowledgeable staff and courteous service!

5 stars Verified customer

Fixed correctly. Nice folks.

5 stars Verified customer

They were clear, upfront and honest about what needed to be repaired.

5 stars Verified customer

Great job. Fast efficient service. Highly recommended then.

5 stars Verified customer

Excellent. For years I took our other Mercedes back to Mercedes of Austin dealership and consistently received the worst service. This time they told me they couldn't get me in until 10/19... Webster helped me and was fantastic.. He set my expectations that it probably wouldn't be looked at until the next day (which I had no issue with) and offered to give me a ride home. He got back to me later that day telling me the front left strut needed to be replaced and would contact the extended warranty people for me. Ended having both front struts replaced and the warranty people contacted without me ever being involved and had the car back on Wednesday PM.

Never had this experience at Mercedes of Austin who I always knew were just taking me for a ride every time I walked through the door.

Would also add that the owner Len took the time to chat to me and helped with the getting the warranty adjuster out and speed up the process.

I would 100% recommend taking your Mercedes here over anywhere else in Austin, I only wish I'd done this 3 years ago with my previous one.

5 stars Verified customer

A thorough job was done of my car repair. They exceeded my expectations by repairing one of my tires that I didn't know had a

nail in it. The staff is courteous ,knowledgeable and respectful. Definitely,I will be a repeat customers.

5 stars Verified customer

I had a great experience at the German auto center. I explained I was coming from out of town and they accommodated me right away. Adam explained to me in detail what they would do to diagonis the problem .

,followed up with what was the problem and what steps would be taken to fix it. I was also encouraged to follow up with them in a week or so to make sure everything was still going okay. Now if that is not great customer service I don't know what is.This is the 3rd place I have taken my car including the BMW Austin and I would recommend GAC over all of them. Great Customer service. I have already recommended them to a friend.

5 stars Verified customer

They seem to be courteous, competent, and much more reasonably priced than the dealer.

5 stars Verified customer

Everything went very well. Work was completed within the day. Prices fair. I am especially appreciative of the shuttle service.

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