Excellent. For years I took our other Mercedes back to Mercedes of Austin dealership and consistently received the worst service. This time they told me they couldn't get me in until 10/19... Webster helped me and was fantastic.. He set my expectations that it probably wouldn't be looked at until the next day (which I had no issue with) and offered to give me a ride home. He got back to me later that day telling me the front left strut needed to be replaced and would contact the extended warranty people for me. Ended having both front struts replaced and the warranty people contacted without me ever being involved and had the car back on Wednesday PM.
Never had this experience at Mercedes of Austin who I always knew were just taking me for a ride every time I walked through the door.
Would also add that the owner Len took the time to chat to me and helped with the getting the warranty adjuster out and speed up the process.
I would 100% recommend taking your Mercedes here over anywhere else in Austin, I only wish I'd done this 3 years ago with my previous one.