Buyer beware...added charges. I was extremely disappointed in my last appointment. I will not be coming back. I feel that there is a huge lack of attention to detail that I would expect from this caliber of salon and a "master" stylist. I came in to have my roots done. There was not much of a conversation except I stated that I wanted the new color blended with my old. Last time there was a definite line. I wasn't feeling well which I stated right in the beginning so I wasn't interested in extra services...ie $30 conditioning treatment $50 "trim" etc. John seemed annoyed that I didn't want added services although he did recommend highlights which I agreed to. They did not come out that well...again a definite line where they start. I like to have my highlights blended and look as natural as possible. They shouldn't look like I had them done at Fantastic Sams. He also is sloppy and got dye all over my face at the hairline (several inches!)
On top of all of that, when I went to check out I was charged for a haircut ($50) which I didn't receive! When I questioned the charge I was told that it was suppose to be a $35 charge for a "style". John blow dried my hair with a round brush...I would assume that blow drying my hair would be included in my $90 root touch up. He never mentioned that this was an added service.
Were sorry that we did not live up to your expectations.
We learn from it and make sure to offer best service to all of our great clients.